BMW Woes

25 Май 2015 | Author: | Комментарии к записи BMW Woes отключены

BMW Woes

In 1993, I bought a new BMW This was one of the first models of the new R11 (the oilheads) released in the US. I I was taking a risk by buying a bike, but I believed the hype BMW quality. Among other the number of people who’ve awards for 100000, 200000, and more miles on BMW motorcycles me a great deal

My bike was for about the first 10,000 (about 10 months). At that the first clutch went, suddenly. From that on, there was one problem after

Here’s a list of the highlights:


3 transmissions

Final drive

4 blown head gaskets

3 studs pulled out of the block

Oil glass blew out

Rear cracked

Front shock

At about 35,000 miles, numerous problems and about 9 in various shops, BMW North authorized replacement of the entire since they couldn’t the repeated oil-pressure related

At that point, the bike was more than a quart of oil the airbox every 1000

Roughly 10,000 miles with the new engine in the bike, the 4th failed. It looked like the process was beginning again! At point, with the bike in in the shop, I began looking for a

In total, the bike was in the shop for service for about 10 1/2 months 3 1/2 years.

Lessons Learned.

So, have I learned from experience?

Don’t buy a first model bike.

Find and with a good dealer. I was happy with the service I got Amol motorcycles in Dumont, NJ, and had but the best experiences from motorcycles in New Canaan, CT. The dealers, Linders, were helpful and did work, but they didn’t get support from BMW North

Document any problems. Keeping records really helped my dealings with BMW.

Use the The BMW-R1100 list was an invaluable Many other owners experiencing similar problems, and in touch made it much to determine what was really across the model line.

In states (NY, in 1996), are excluded from the Lemon so there’s no recouse, other a civil suit, for a defective


Know your warranty. I bought the bike, BMW was offering a unlimited mileage warranty. two years, that was reduced to 3 30000 miles. A number of my including the replacement engine, not have been covered the revised plan.

There was a deal of speculation that change was related to the number of service claims related to new models.

And finally. Don’t BMW North America! Even the problems, I was very happy my R1100RSA when it ran.

I put over 45,000 miles on it in 3 1/2 (minus the 10 ½ months it in the shop). It was comfortable, performed and had some well thought-out innovations. However, for me the worst of the entire BMW ownership experience was with BMW-NA customer

They were repeatedly dismissive, and often lied to me. For

BMW-NA held a tremendous house at their headquarters in NJ to the 70th Anniversary of motorcycle The R1100RSA had been out for a few months, and was huge interest. At one of the technical to explain the bike (largely to purchasers), several owners, included, commented on poor false neutrals, difficulty gears, etc. In front of a of about 100 people, the BMW technical told me to show him my boots, the problems I was experiencing with the were because I was “shifting

Through out the troubleshooting process, at the time when the oil sight window blew out, another factory technician oil, or when the bike blew head gaskets, BMW to acknowledge that there be an oil pressure problem. They fix each symptom (ie. the sight glass, replacing the head gaskets, replacing the that pulled out of the engine but they refused to support the in their quest to find the problem.

My bike, one of the early models, was only available a white seat. As any motorcyclist that’s a poor choice, as it looks dirty. After the sub-frame cracked, the original would no longer fit (the frame had additional braces and that interfered with the

I welcomed this, as all the later models came with a sensible seat color. I asked for a seat of that that they were off the production line in that to fit the revised sub-frameI was told by that since I originally had a seat, I’d have to (weeks, if I recall) for a custom-produced seat (on the revised seat to match the updated subframe).

The BMW-NA Customer Service would often tell me I was the only one experiencing these with this model. to the IMBWR list, I was able to many other riders similar transmission or oil issues, listing their names and the that performed the repairs.

the extended problems I had with the I wrote a letter to Motorcycle News, describing some of my and asking if other people had problems. In the letter, as in private to BMW-NA Customer Service I stressed that my goal was to a running, reliable, BMW, and I hoped to be riding (and bikes) for about another 40 or 50 Later, during one telephone with the BMW-NA Customer representative, I got a nasty response to the problems from the customer rep. with him taunting me, to me “So, what are you going to do if we fix the bike. write us another That’s not what I consider service” for a extremely expensive

If not for the poor treatment from I would be riding a BMW today.

© 1995-2009 Mark Bergman



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