Custom LED’s Frequently Asked Questions and Policies

2 Май 2015 | Author: | Комментарии к записи Custom LED’s Frequently Asked Questions and Policies отключены
Ducati 888 SP 5

Custom LED’s Frequently Questions

If I decide not to slow the flash rate, will it my bike or its wiring in the long

No it will not harm the bike in any

I installed a Custom LED Integrated LED Light, and another manufacturers LED and now my blinkers wont blink at what’s wrong and how do I fix it?

If the amount of consumed by the blinkers on the vehicle is too the stock flasher relay fall below a threshold it will no longer blink at To fix this problem, you must replace the flasher relay one that does not have a load requirement and/or a notification such as The Custom LED LED Flasher Relay — or, if bike does not have a flasher relay then you to install the Custom LED Stage II Equalizer.

If you just want it to again (fast) the Custom LED I Load Equalizer is a value solution!  Please E-mail us for assistance.

What is a better way to the flash rate on my bike, the The LED Electronic LED Flasher Relay or the LED Stage II Load Equalizer?

The better way to correct the flash on any car or motorcycle is to replace the factory relay with one that not have a minimum load and/or bulb-out notification.  The LED Electronic LED Flasher Relay is the solution for motorcycles and cars compatible flasher relays product page for compatibility

By replacing your flasher you are taking advantage of the power aspects of the LEDs (or smaller you have installed.  The Custom LED LED Flasher Relay corrects the blink rate without power, and for HALF the price of two of the Custom LED Stage II Load

However, some cars and do not have a compatible (two or three-wire)flasher relay, which is the Custom LED Stage II Load reigns supreme!

How many Relays will be required for my

Only one flasher relay per

What shipping service do you use for shipments?

The products that LED sells directly from website ship VIA the United Postal Service (USPS).  We a page that details all of our shipping methods here .

We try to all orders same business and most of the time we succeed. Our cut-off time is 12:00 Eastern Time. All orders on business days before cutoff time ship

Business days are Monday-Friday, postal holidays.

No. None of our have been submitted for DOT That is not to say that they be rejected however.  Our products are and manufactured for off-road use only.

  is no such thing as a DOT approved LED tail light because of DOT for blinker positioning.

What are warranty policies?

All of our products are by a manufacturers warranty, the duration

Our integrated LED tail lights are by a full 2-year warranty original purchase date for and limited 30 day warranty for the plastic assembly.  Damages to electronics due to of lens assembly will be on a case-by-case basis.  This water damage.

  Items in transit or during/after installation are not under warranty.

All other are backed by a 1 year warranty original purchase date.

For information on the limited warranty please contact us with specific questions.

This warranty covers costs for items that are to have a manufacturing defect. The must pay shipping costs to items to Custom LED for warranty Return shipping will be at the of Custom LED.

In all warranty the customer is required to send in product for repair/replacement.  There be no exchanges.  This is a repair warranty, not replacement.

  In most we handle warranty claims 1 to 2 business days.

What are repair/refurbish services and policies?

If you an item that falls of the warranty period, or you have an item unintentionally, Custom LED repair/refurbish services for most of our Generally we ask no more than the of return shipping in exchange for a refurbish!  Customer service and is a top priority at Custom LED.

is your return policy?

Ducati 888 SP 5
Ducati 888 SP 5

Our policy is that we refund the value (subtotal on invoice) a restocking fee for items returned in condition within 30 days of

We do not refund shipping charges to and custom led. All orders are canceled after the order has will be treated as returns.  items purchased directly custom led qualify.  Restocking are a minimum of: 5% for load equalizers, led bulbs, electronic led flasher OEM Connectors, Hyper-X LED and Driver, Strobes; 10% for integrated led tail 20% for universal round led clusters and led flushmounts.

  Restocking fees may be higher if need to be repackaged and inspected.

that are damaged in return-transit are not for refund.  Items that are or installed may not be eligible for a refund.

return policies apply to items purchased directly

What are the terms of Satisfaction Guarantee?

We are so proud and about the products we design, and distribute at Custom LED, we are now offering a satisfaction guarantee for items sold directly our web site (  If you are not satisfied the fit or function of any of our products, or feel our claims are overstated in any way, you may it for a full refund!

  We can make guarantee because we consistently customers who are more than with the performance of our products.  all of the claims and cheap low quality on the market, it’s hard to a quality product like from the competition.  This guarantee offers our customers a trial of our products so they can see hand the quality and performance our products offer.

  If you are still skeptical, you can read representative reviews on our products!

  The satisfaction guarantee does not to: improper items purchased, of claims, description or function, damaged in transit or during/after or items willfully or un-willfully by the customer or installer.  The customer is to cover return shipping for being returned under the guarantee.  Items must be eligible by Custom LED customer before being returned.

  must be returned within 7 of receipt, and in as-shipped condition.  If are found to be damaged or misused, will be ineligible for the satisfaction

ELIGIBLE ITEMS:   All of our Integrated LED Lights (retrofit kits and units), Flasher Relays, Strobes, Hyper-X LEDs and Equalizers are eligible!

Any situations and/or items by our satisfaction guarantee will be as a return according to our return above.

I am having trouble using my Credit Card on website through PayPal.  The cart says unable to use card for this transaction. can I do?

Please call PayPal Solutions at 888-215-5506 and indicate the you are having.  They will to resolve your credit block.

PayPal has algorithms attempt to block fraudulent They obviously err on the side of and sometimes legitimate transactions are flagged as high-risk for fraud.  By them and confirming that you are the holder and intend to make the they can adjust the transaction to it to clear.

Ducati 888 SP 5
Ducati 888 SP 5
Ducati 888 SP 5

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