Ducati Seattle – South Lake Union – Seattle, WA Yelp

27 May 2015 | Author: | Comments Off on Ducati Seattle – South Lake Union – Seattle, WA Yelp
Ducati 65 T

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I’m a fan of Ducati bikes and this dealer does a good job.

I called in advance to check if the had in stock an oil filter that i needed it,and they sure did. Came down to buy it, and they had a couple of different options and very good price.

Never in my life would I again step foot in this business, and I vehemently recommend others do the same.  This is a case of lies and incompetence in the service department.  I normally do all my own repairs, maintenance and upgrades.  But I took a chance with the ‘professionals’ at Ducati Seattle to save myself the time, and have my bike ready by spring.  But instead it took them almost 5 months, and the bike stopped running the next time I rode it.

 What a mistake.

Late February I was going over the maintenance log on my 996, and realized it was due for a major top end overhaul.  I have the tools, but not the time so I spoke with Elliot at Ducati Seattle about having the work done early so I would be prepared for the summer.  I dropped the bike off on March 23rd.

A few weeks later I hadn’t received any calls, so I popped in to check on the status.  I was informed that I had 5 bad rockers and one bad camshaft.  This model year is victim to chrome plating failure on the rockers due to Ducati outsourcing, which in turn tore up a cam. The price was going to be several thousand dollars, but Elliot said they would work with me on the price.

 So I told them to hold off for a few days while I researched my options.  I contacted Megacycle Cams and learned about their weld repair and re-plating process, which would make the rockers far stronger than factory rockers.

I went back down to DS and told Elliot what I wanted done.  I’d purchase a new cam, and have them send out the rockers.  He claimed they had never done business with Megacycle, so I gave him the contact information and shipping address.  (I called Megacycle later BTW and the lady said they had done many arms for Ducati Seattle).

Fast forward over a month, and still no phone call update.  So I go see Elliot again and he informs me that my bike was put in the back storage area because they didn’t have payment.  WHAT?  Who prepays for repair work.  You have my frickin Ducati as collateral if I don’t pay, and why wasn’t I informed of this the last time I was in?

 Needless to say we got into it.  One of the techs chimes in with some smart ass comment about how the rockers cannot be re-chromed because they are worn down.  I  I informed him that they would be built up with weld to the proper profile before chroming.

 Scary that a tech who should know better decided to argue with a customer at the service desk.  And Elliot called the  next day asking for the address. again.

By the beginning of July, Elliot said the arms were supposedly still in transit (over a month from when they were supposedly sent).  I called Megacycle and they had been shipped out weeks before, gave me a tracking number to prove it.  I didn’t call out Elliot on this as I was seeing red.

 July 2 I called Ducati Bellevue to see if they could take the project on, but opted to make Seattle finish the job, which they did on August 13th.  Almost 5 months from when I dropped it off!  Elliot never offered any concessions, and actually suggested I purchase new tires from them!

 I stormed out swearing never to return.

Well the next time I took the bike out, it started stalling out and died.  The speedometer still didn’t work although I asked them to fix it.  It wouldn’t start at all.

 I would have loved to make Seattle fix it again, but I decided I really just didn’t want those hacks touching my bike again even if it was going to cost me.  So I trucked it over to Ducati Bellevue, told them the back story and asked them to document everything.  Turns out Seattle had used the wrong O-rings on the fuel tank when they were in there replacing the filter, causing it to lose fuel pressure.  Here a list of the problems they found of Ducati Seattle’s hasty assembly job:

Ducati 65 T

Starting Relays not secured on their mounts, left hanging behind the fairing

Air intake runner gaskets out of place

Carb butterflies covered in dirt

Front velocity stack not clicked in place (loose inside air box!)

Crank case breather hose not seated

Fuel filter mount clamp loose

Incorrect fuel line o-rings

Ducati Bellevue also drained the oil and pulled the oil screen, which was covered in chrome.  There’s nothing on the paperwork indicating Ducati Seattle bothered cleaning it at all, which is just about the most incompetent move anybody could make after rebuilding and engine with failed rockers.

Please, just avoid this place.

Ducati 65 T
Ducati 65 T
Ducati 65 T

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